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242 Wythe Ave #4, Brooklyn, NY 11249
1-090-1197-9528
office@ourbusiness.com

Oxygen Technical Services Ltd

Creating a Solid Partner Strategy

Service providers have always operated in a very competitive industry – regardless of the type of services being offered. This is undoubtedly true of managed services – including managed print services. Engaging the best hardware and software partners that will optimize value for customers while still ensuring quality can be a business puzzle that is challenging for any brand.

How do you create a solid partner strategy that positions the business, your providers, and your customers for profitability and long-term success?

What Are the Best Hardware and Software Partners to Have for Your Customers?

Technology is changing at an ever-increasing rate, generating the need to keep pace with new functions and features that add value to each of client. For companies in Winnipeg, Canada and throughout Manitoba and other Canada locations, many products can improve productivity and streamline business operations, regardless of industry or organization size:

  • Multifunction printers that replace the need for multiple outdated devices
  • Copiers, scanners, and fax machines
  • Wide format printers for special printing needs

Copy and print equipment is continuously improving in both function and quality – if the brand deals with the right suppliers. How do you know which vendors offer the best hardware and software?

  • Before starting a business, identify the types of customers the business plans to target with its marketing and expertise. What are their needs? Understand that the market will determine whether multiple suppliers are needed, and they can offer a wider variety of products and features.
  • Understand how customers perceive and define quality. Are they looking for the lowest costs, complete business solutions, ongoing consulting, product maintenance, service after the sale? By providing the right services and quality hardware, you offer quality to your prospects.

With the customers’ needs in mind, partnerships with suppliers should include several factors:

  • Name recognition and reputation –customers will likely not be encouraged by a proposal to install equipment they’re not familiar with.
  • Features – some manufacturers offer a wider variety of models such as wide format printers and multifunction printers that print and copy, scan, and fax.
  • Software integration – leading manufacturers have incorporated technology such as scanning directly to digital format, email distribution, and document management functionality.
  • Maintenance and service – packaging these functions into your services adds value and gives the customer peace of mind that the business can provide a full-service solution as a valued partner.

How to Vet the Quality of a Product or Service That You’re Planning on Offering

When considering new business services or marketing new products, there are multiple ways to vet the marketability and quality in advance:

  • Customers are the best barometer for measuring the value of the business’s products or services. Include customer surveys and feedback opportunities with all offerings. When planning new services or expanding the brand’s product base, use this information to your advantage to evaluate the demand and market potential.
  • Leverage the customer service data to uncover requests for services that you do not currently offer. This can be a valuable source of new business opportunities.
  • Keep an eye on the competition. Even companies in other geographic areas may be introducing new services or products that would also apply to the customers.
  • Observe industry trends. Read related periodicals and newsletters to keep abreast of new developments. This arms the business with information that helps market new services and features.

Your own personnel can provide a treasure trove of ideas for improvements in service and quality, based on their own experiences and feedback from customers. Create an atmosphere and culture where input from employees at all levels is welcome, and contributions are recognized as valuable.

Offer Proven Value to Your Customers

Retaining customers and providing them with new services will enhance profitability while building business relationships and increasing client satisfaction. Though it sounds complicated, businesses can take steps that will save them and their customer money but still give them the quality they need:

  • Build a solid partner strategy with suppliers to provide quality products at volume discounts. This can be negotiated by including extra services such as maintenance and software support at reduced prices.
  • Provide a long-term commitment to the preferred provider list, ensuring mutual gains from the partnership.

Customers also benefit from brand’s ability to offer high-quality hardware and software, coupled with superior service and professional consulting.

Partnering with First Phase Data

When considering your business partner for managed print services, multifunction printers, and specialized devices such as wide format printers, consider the professionals at First Phase Data. We have developed a reliable and close relationship with our providers to offer the best business solutions for copy and print, fax, and scan devices. Our partnerships include such industry leaders as:

  • HP
  • Lexmark
  • Epson
  • Zebra
  • and many others

Since 1983, First Phase Data has been helping our customers save money, improve productivity, and reduce their environmental footprint.

First Phase Data partners with print industry leaders to provide managed print services and quality products to our clients in Winnipeg, Canada, as well as throughout Manitoba and across Canada. Contact First Phase Data today to discover how we can do the same for your business.

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